Customer Services

How Can We Help You Today?

Making Your Experience Smooth and Comfortable

Lost & Found

If you’ve misplaced an item during your visit, head to any of our Customer Service Desks on the Ground level (Main entrance – Gate 1 or Southern Wing - Gate 10) or Level 1 (Gate 12 - parking entrance), and our team will be happy to help.

Security Services

Granada Mall has a 24-Hour On-Site Security presence. We prioritize your safety, and our on-site security teams are available in the mall to ensure safety and respond promptly to emergencies.

Gift Cards

Description

Surprise your loved ones with our Granada Mall gift cards, and let them choose from our wide range of shops and experiences. Gift cards are available at the Customer Service Desk.

Loyalty Program

Join our loyalty program and enjoy exclusive rewards, offers, and special experiences every time you visit Granada Mall. You can find more information here.

Information Desk

Our Information Desks are here to provide you with assistance, directions, and any information you need to make your visit more comfortable.

Osool Care

Our dedicated Osool Care team is here to help with any enquiries. Contact Osool Care at 800-128-8111 for 24/7 support.

Wi-Fi Service

Stay connected with our complimentary high-speed Wi-Fi available

throughout the mall.

Wheelchairs

Available at the Customer Service Desk and for emergencies through our

security team.

Baby Stroller Services

Baby strollers can be rented for a small fee. Visit the Customer Service Desk for assistance.

Mobile Charging Services

Keep your devices powered on the go with our power bank rental service, available for a fee. Visit any of our service desks for more information and ensure uninterrupted connectivity throughout your visit to Granada Mall.

Washroom for People With Disabilities

Fully equipped washrooms ensure accessibility for all our guests.

ATMs

Multiple ATMs are conveniently located throughout the mall for your banking

needs.

Free Parking

Parking your car is easy with spacious complimentary parking spaces on the ground floor and first floor.

Drivers Washrooms

Fully equipped washrooms ensure accessibility for all our guests.

Customer Services

Customer Services

Making Your Experience Smooth and Comfortable

Find It All at Granada Mall

Quick Links

Get to Know Us

Talk to Us

Follow Us